You want your facility to look its best for your customers, your
employees, your associates. You need an experienced cleaning company,
with a staff that will come in and take command. LBR is ready to
help you, with cleaning services that will fulfill your most demanding
Changing over to LBR is easy with our transition procedures. Our
start-up team has a conference with you to determine your requirements,
including areas to be cleaned, cleaning techniques, any safety guidelines
that must be followed, frequency of cleaning, and much more. Every
item is marked off on a checklist to be sure all aspects are covered,
both during the transition period and afterward.
With our structured procedures and LBR managers overseeing each
team, we determine up front what tasks you want done and how, so
our team can come in and do a thorough job without your supervision.
The team uses standard work schedules and guidelines, customer communications
guidelines, quality measurement systems, safety procedures, and
checklists that are tailored to your facility's needs.
Your Highly Trained LBR Team
All LBR workers are prescreened before they are hired by our recruiters,
and once hired, they undergo rigorous orientation and training.
Before they are assigned to your facility, each team member receives
site-specific training, and the training continues with weekly meetings.
For more on training, see our training
Furthermore, you can be sure you are getting motivated, conscientious
individuals due to our incentives, award programs, benefits, and
internal promotions based on merit.
Maintaining an excellent customer service relationship with you
is essential for your continued satisfaction. That is why we use
such tools as communication logs, checklists, cleaning notification
cards, summary specifications, and a restroom policing schedule
and notification log. We also offer customer service phone and e-mail
lines, automated customer assistance, a 24-hour paging system, and
Constantly on the Job
We prevent absences of personnel with automated personnel tracking.
Through this technology, we are informed if a team member fails
to report to the site, and we quickly send a trained floater. All
personnel from our floater pool are instructed in the use of standard
LBR procedures and the procedures of your company.
Quality and Performance
Performing a quality job at your facility is of top importance to
you and to us. To do so, we maintain quality procedures and programs
including formal quality inspections, audits and surveys, team scheduling
work orders, and management reviews. Quality managers check work
and evaluate real and perceived results, giving team members action
items for continually maintaining and upgrading excellent quality.
Our safety record is outstanding in our industry, as a result of
our safety procedures, zero lost time policy, and light duty programs.
Safety is maintained with a set of safety procedures and accident
reporting procedures that include site-specific rules and guidelines
for your facility. We also constantly ensure that all rules are
being followed by holding weekly refresher sessions, as well as
by performing safety audits. Refer to our safety
section for more information.